- $76,732.48 + Super (12%) + Generous Salary Packaging Options
- Full-time
- Based in Melbourne
Join our Community and Corporate Relations team as a Donor Administration Officer and play a key role in supporting our fundraising efforts. You’ll be the primary contact for donors and supporters, ensuring their experience is positive and their contributions are managed efficiently.
How this role makes a difference
The Donor Administration Officer plays a vital role in delivering exceptional donor care and seamless administration. Your attention to detail and love for people will help drive life-changing research forward and help create unforgettable donor experiences.
Through this key role, you can contribute to our vision to help people to live healthier for longer, and to stop heart disease and diabetes in their tracks.
How you’ll make an impact
- Champion donor care
Be the friendly voice and helpful hand for our supporters — responding to queries within 24 hours and ensuring every interaction feels personal and professional. - Own the donation process
Process 100–200 donations daily with speed and accuracy, issue receipts promptly, and keep donor records flawless. - Power our regular giving program
Monitor upgrades, declines, and conversions to keep our monthly donors engaged and inspired. - Be the backbone of our campaigns
Work closely with the CRM Product Manager and Fundraising team to ensure campaigns run smoothly and donor communications hit the mark. - Master the data
Keep Salesforce squeaky clean, collaborate with suppliers and analysts, and make sure every detail is spot-on. - Keep the numbers in check
Handle banking, reconciliation, and reporting with precision. - Make it happen
Support events, manage contracts, and keep everything running like clockwork behind the scenes..
What will you bring?
You will have:
- Tertiary qualification in administration or fundraising — or equivalent experience.
- Previous experience in administration, ideally in a fundraising setting - familiarity with the not-for-profit sector would be a great bonus.
- Great communication skills with a strong customer and donor focus, and a natural ability to build positive relationships with people from all walks of life.
- Highly organised, calm under pressure and detail-oriented. Professional, adaptable, and collaborative.
- Experience in office management, customer service, and working with databases.
- Proficient in Microsoft Office (Word, Excel); Salesforce experience highly valued.
- A proven ability to meet deadlines without compromising accuracy.
- Confidence working both independently and collaboratively in a team.
- A proactive approach to improving systems and ensuring quality.
So, why join us?
You can enjoy a challenging career in the exciting international research sector, where you can explore your potential and make a real difference.
The Baker Institute offers flexibility for work-life balance, generous salary packaging, an employee assistance program, social activities, learning and development opportunities. We also offer modern offices and laboratories in the Alfred Research Alliance precinct with an on-site gym, located opposite beautiful Fawkner Park; and walking distance to Chapel Street and St Kilda Road.
Remuneration will be commensurate with the successful candidate’s qualifications and experience.
We’d love to hear from you
If you’re an admin superstar, passionate about fundraising, and excited to create positive experiences for our donors and supporters, we’d love to hear from you.
We’re reviewing applications as they are received, so if this sounds like the position for you, you have the skills and knowledge we’re looking for, an appetite to learn, and want to join an organisation where you can make a positive difference, please apply without delay. Read the position description for further information.
To be eligible to apply for this position, you must have appropriate Australian working rights.
Please note that offers of employment are subject to satisfactory background checks, and the successful candidate will be required to undertake a police check prior to commencement in the position.
The Baker Institute is an Equal Opportunity Employer. We are committed to fostering a diverse, gender equitable workforce where everyone is welcome, and all applications are evaluated on merit and potential. We encourage applications from Aboriginal and Torres Strait Islander Peoples, people living with disabilities, culturally diverse people, those at any stage in life, and people within LGBTQ+ communities, including trans and gender diverse. We promote family-friendly practices. We’re a proud recipient of an inaugural Athena SWAN Bronze Award from Science in Australia Gender Equity (SAGE).
Should you have any questions or need more information, please don’t hesitate to contact our friendly HR team on recruitment@baker.edu.au.