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Our commitment to you

This document outlines our service commitment to you, in respect of the Direct Debit Request arrangements made between Baker Heart & Diabetes Institute (User ID 379712) and you. It sets out your rights, our commitment to you and your responsibilities to us, as well as our contact details.

Initial terms of the arrangement

In terms of the Direct Debit Request arrangements made between us and authorised by you, we undertake to periodically debit your nominated account for the agreed amount for donations.

Drawing arrangements

We will advise you, in writing, the details of the Direct Debit Request arrangement (amount: frequency: commencement date) at least fourteen (14) calendar days prior to the first drawing.

Where the due date falls on a non-business day, we will draw the amount on the next business day. Unsuccessful donations may be retried.

We will not change the amount or frequency of drawings arrangements without your prior approval.

As we incur penalties for drawings returned unpaid, we reserve the right to cancel the Direct Debit Request arrangement if two or more drawings are returned unpaid by your nominated Financial Institution and will arrange an alternate payment method with you.

We will keep all information pertaining to your nominated account at the Financial Institution, private and confidential.

Your rights

Changes to the arrangement

You may terminate the Direct Debit Request arrangements at any time by giving written notice directly to us, rather than your nominated financial institution. Notice given to us should be received by us at least ten (10) business days prior to the next donation date.

You may request change to the drawing amount and/or frequency of Direct Debit Request arrangement by contacting us and advising your requirements no less than ten (10) business days prior to the next donation date.

Where you consider that a drawing has been initiated (outside the Direct Debit Request arrangement) you may take the matter up directly with us by calling 1800 827 040.

If you do not receive a satisfactory response from us to your dispute, contact your nominated financial institution who will respond to you with an answer to your claim.

You will receive a refund of the drawing amount if we cannot substantiate the reason for the drawing.

Your commitment to us

Your responsibility

It is your responsibility to ensure that sufficient funds are available in the nominated account to meet a drawing on its due date.

It is your responsibility to ensure that the authorisation given to draw on the nominated account is identical to the account signing instruction held by the financial institution where the account is based.

It is your responsibility to advise us if the account nominated by you to receive the Direct Debit Request arrangement is transferred or closed.

It is your responsibility to arrange with us a suitable alternate payment method if you wish to cancel the Direct Debit arrangement.

Your privacy

By providing your details you consent to the Baker Heart and Diabetes Institute using your personal information to contact you from time to time with news, updates and information that may interest you. Protecting your privacy is important to us.

The Baker Heart and Diabetes Institute will handle your information in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy which is available at or on request by contacting or 1800 838 498 (toll free).

The Privacy Policy also explains how you can access and correct your personal information, or make a complaint about a breach of the Australian Privacy Principles. If you no longer wish to receive those sorts of communications, please contact us at or by calling 1800 827 040 (toll free).

Monthly giving

Donating through monthly giving is one of the most effective ways to help the Baker Heart and Diabetes Institute fast-track vital medical research, so our scientists can turn life-saving research into everyday treatments and improved healthcare across Australia and around the world.

Our work is only possible through the support of generous donors like you. Thank you!

All contributions of $2 or more are tax deductible. After 30 June we will send you your tax receipt for the financial year.

Contact us

Baker Heart and Diabetes Institute (ABN 98 131 762 948)

75 Commercial Road, Melbourne Victoria 3004.

PO Box 6492, Melbourne Victoria 3004

T 1800 827 040 (Toll Free , 9am to 5pm AEST)
T +61 3 8532 1111 (Outside Australia)
F +61 3 8532 1100

Support us

With the rising number of Australians affected by diabetes, heart disease and stroke, the need for research is more critical than ever.

Find out more