This page outlines our service commitment to you, in respect of the Direct Debit Request arrangements made between the Baker Heart and Diabetes Institute (Baker Institute) and you.
Initial terms of the arrangement
In terms of the Direct Debit Request arrangements made between the Baker Institute and authorised by you, we undertake to periodically debit your nominated account for the agreed amount for donations.
Drawing arrangements
- By agreeing to the Direct Debit Request you authorise Stripe to arrange for funds to be debited from your nominated financial institution account (the "nominated account"). Stripe is acting as an agent for the Baker Institute and Stripe does not provide any goods or services to you.
- We will give you at least 14 days notice in writing of any changes to the terms of the drawing arrangements.
- Stripe will keep information relating to your nominated account confidential in accordance with Stripe’s privacy policy, except where required for the purposes of conducting direct debits with your financial institution. Your personal information will be transferred by Stripe to the United States. If you do not want to provide your personal information to Stripe in connection with the Direct Debit Request, Stripe will not be able to debit your nominated account.
- Where the due date is not a business day Stripe will draw from your nominated financial institution account on the next business day.
Your rights
- Subject to the terms and conditions of your nominated financial institution account and your agreement with the Baker Institute, you may alter the drawing arrangements. Such advice should be received at least 10 business days prior to the drawing date for any of the following:
- Changing your nominated account number.
- Deferring a drawing.
- Altering a DDR schedule.
- Cancelling the drawings completely.
- If you believe that there has been an error in debiting your account, you should notify the Baker Institute as soon as possible. We will notify you in writing of its determination and the amount of any adjustment that will be made to your nominated account (if any). Stripe will arrange for your financial institution to adjust your nominated account by the applicable amount (if any). Alternatively, you can also contact your financial institution.
- Stripe reserves the right to cancel the drawing arrangements if three consecutive drawings are dishonoured by your financial institution. The Baker Institute will arrange an alternative payment method with you. Please refer to the terms and conditions of your nominated financial institution account to see whether dishonour fees apply. The Baker Institute may charge additional dishonour fees in accordance with your agreement.
You can always contact us directly on 1800 827 040 or fundraising@baker.edu.au.
Your commitment to us
It is your responsibility to:
- Ensure your nominated account can accept direct debits.
- Ensure that there are sufficient clear funds available in the nominated account to meet each drawing on the due date.
- Advise immediately if the nominated account is transferred or closed or your account details change.
- Arrange a suitable payment method if Stripe or the Baker Institute cancels the drawing arrangements.
- Ensure that all authorised signatories nominated on the financial institution account to be debited authorise the Direct Debit Request.
Your privacy
By providing your details you consent to the Baker Heart and Diabetes Institute using your personal information to contact you from time to time with news, updates and information that may interest you. Protecting your privacy is important to us.
The Baker Heart and Diabetes Institute will handle your information in accordance with the Privacy Act 1988 (Cth) and its Privacy Policy which is available at https://baker.edu.au/privacy-policy or on request by contacting privacy@baker.edu.au or 1800 838 498 (toll free).
The Privacy Policy also explains how you can access and correct your personal information, or make a complaint about a breach of the Australian Privacy Principles. If you no longer wish to receive those sorts of communications, please contact us at fundraising@baker.edu.au or by calling 1800 827 040 (toll free).
Monthly giving
Donating through monthly giving is one of the most effective ways to help the Baker Heart and Diabetes Institute fast-track vital medical research, so our scientists can turn life-saving research into everyday treatments and improved healthcare across Australia and around the world.
Our work is only possible through the support of generous donors like you. Thank you!
All contributions of $2 or more are tax deductible. After 30 June we will send you your tax receipt for the financial year.
Contact us
Baker Heart and Diabetes Institute (ABN 98 131 762 948)
75 Commercial Road, Melbourne Victoria 3004.
PO Box 6492, Melbourne Victoria 3004
T 1800 827 040 (Toll Free , 9am to 5pm AEST)
T +61 3 8532 1111 (Outside Australia)
F +61 3 8532 1100
E fundraising@baker.edu.au