Everything we do is thanks to our wonderful donors who care about improving the health of all Australians.
- To say thank you through a receipt and appropriate acknowledgement within 14 days.
- To provide exceptional donor service and respond to queries honestly and professionally within 24 hours (or as close as practical).
- To be kept informed and up to date on the impact of your gifts and support.
- To be privacy compliant and to handle your donation and personal information with the utmost respect and confidentiality.
- To handle all credit card information in accordance with strict Payment Card Industry (PCI) regulations.
- To deliver appropriate acknowledgement and recognition (if agreed to).
- To change mailing and communication preferences at any time; you decide when and how we send you mail.
- To be transparent about the leadership, vision and strategic direction of the Institute.
- To be transparent about financial and commercial disclosure.
Need further assistance?
Contact our team on:
T: 1800 827 040