The Baker Heart and Diabetes Institute is committed to providing an integrated, clientcentred approach to diabetes management.
You can expect:
- Quality health care tailored to your individual needs and provided without discrimination.
- Respect for your privacy and dignity.
- Explanations and care plans that are clear and understandable, and supported by appropriate interpreter services where necessary.
- That information about your health care will be treated confidentially in accordance with your consent.
- That relevant clinical information which assists your management will be sent promptly to your nominated GP.
- Access to your own health care record, in accordance with the protocols specified in current legislation.
- Informed participation in decisions relating to your health care.
- The choice to make an appointment with an alternative Doctor or Educator If you request.
- The right to choose whether or not to participate in an authorised research project for which you are eligible.
- The right to decline to be seen by a student health professional.
- That you can withdraw from treatment or participation in research at any time.
- To be accompanied by family members or another person who can act as an advocate or a support to you.
- That if you make a complaint it will be investigated seriously. The Institute values suggestions and feedback as part of our commitment to constantly improving the service we deliver.
To achieve maximum benefit from the lnstitute's services, we ask that you take responsibility for:
- Your need to continually learn about diabetes management, so you can best manage it on a daily basis and share in decisions about your health.
- Providing accurate information to us about issues which affect your healthcare.
- Asking for clarification when you don't understand our instructions or advice.
- Keeping appointments as scheduled. When this is not possible, you need to advise us by phone as early as possible.
Last revised: 02 May 2014