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The Baker Heart and Diabetes Institute is committed to providing an integrated, client centred approach to diabetes management.

You can expect:

  • Quality health care tailored to your individual needs and provided without discrimination.
  • Respect for your privacy and dignity.
  • Explanations and care plans that are clear and understandable, and supported by appropriate interpreter services where necessary.
  • That information about your health care will be treated confidentially in accordance with your consent.
  • That relevant clinical information which assists your management will be sent promptly to your nominated GP.
  • Access to  your own health care record, in accordance with the protocols specified in current legislation.
  • Informed participation in decisions relating to your health care.
  • The choice to make an appointment with an alternative Doctor or allied health professional.
  • The right to choose whether or not to participate in an authorised research project for which you are eligible.
  • The right to decline to be seen by a student health professional.
  • That you can withdraw from treatment or participation in research at any time.
  • To be accompanied by family members or another person who can act as an advocate or a support to you.
  • That if you make a complaint it will be investigated seriously. The Institute values suggestions and feedback as part of our commitment to constantly improving the service we deliver.
  • That fees will be clearly explained to you.
  • The right to provide feedback on your experience.
  • Right to contact the Health complaints commissioner 1300 582 113.

To achieve maximum benefit from the our services, we ask that you take responsibility for:

  • Your need to continually learn about diabetes management, so you can best manage it on a daily basis and share in decisions about your health.
  • Providing accurate information to us about issues which affect your healthcare.
  • Asking for clarification when you don’t understand our instructions or advice.
  • Keeping appointments as scheduled.  When this is not possible, you need to advise us by phone as early as possible.
  • Pay fees agreed to.

Last revised: 20 March 2018

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With the rising number of Australians affected by diabetes, heart disease and stroke, the need for research is more critical than ever.

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